Customer Support

Need Help? We’ve Got You Covered!

Have a question about your order, shipping, returns, or one of our products?
Our friendly team at Purr Pet Park is always happy to help.

Email: PurrPetPark@gmail.com
Live Chat: Click the chat icon at the bottom right of this page.

We aim to reply to all messages within 24 hours on business days.

Frequently Asked Questions (FAQ)

1. When will my order ship?
Orders are processed within 24–48 hours after payment confirmation.
Delivery within Canada takes 2–7 business days, depending on your location.

2. How can I track my order?
Once your order is shipped, you’ll receive a tracking link by email.

3. What if I received a damaged or incorrect item?
Please contact us immediately at PurrPetPark@gmail.com with your order number and a photo of the item. We’ll fix it right away.

4. Do you offer returns or exchanges?
Yes! You may return or exchange unused items within 14 days of delivery.
Items must be in original packaging and condition.

5. Do you ship internationally?
Yes, we do! Please reach out to our team for rates and delivery timelines.

Shipping & Returns

Shipping:
We carefully package and ship all orders within 24–48 hours.
Local delivery (within Canada): 2–7 business days
International delivery: 7–14 business days

Returns:
To start a return, email us at PurrPetPark@gmail.com with your order number.
We’ll send you the return address and next steps.

Product Care & Tips

To help your furry friends enjoy our products for longer:

Always follow product care labels.
Clean pet accessories with mild soap and air dry.
Check sizes carefully before ordering.

Need sizing help? Email us we’ll guide you!

Feedback

We love hearing from our customers!
If you enjoyed shopping with us or have ideas for improvement, send us a message or leave a review on your favorite platform.

Thank You

Thank you for choosing Purr Pet Park where happy pets and happy owners meet!
We appreciate your trust and look forward to serving you again.